Services at Sabiha Gokcen International Airport

Learn about the services available at Sabiha Gokcen International Airport [SAW]. From airport lounges and convenient hotels to a wide range of shopping, dining, and tax refund services, we have curated all the information you need to enhance your travel experience at the airport.

Airport Lounges at Sabiha Gokcen International Airport [SAW]

There are three airport lounges at Sabiha Gokcen International Airport, all of which offer views of the apron field:


1. Plaza Premium Lounge 

Plaza Premium Lounge is available for travelers at the domestic and international departure terminal of Sabiha Gokcen Airport. Regardless of travel class or airline, this lounge provides services and facilities for all travelers, with a range of amenities, including a flight information display, outdoor terrace, kids room, TV channels, and wheelchair access.

While waiting for your flight, you can relax in the lounge's comfortable seating areas, complete with free WiFi. Sip on a drink and enjoy the variety of dining options, including Turkish and international cuisines and vegetarian options, as well as complimentary coffee, tea, and soft drinks.


2. The ISG CIP Lounge  

The ISG CIP Lounge is located in the departure lounge. It offers fast internet access, computer terminals, newspapers and monthly magazines, and TV with major international channels.

In addition, guests at the CIP lounge can enjoy tasty drinks and light snacks while relaxing in a comfortable setting.


3. The Turkish Airlines Lounge

The Turkish Airlines Lounge is located in the domestic departure area and therefore accessible to domestic travelers. The 1,290 square meter lounge is a comfortable place to relax before your flight. Passengers are treated with hot and cold drinks and snacks, and amenities like a children's playroom, computer room, and prayer rooms.

It is divided into Elite and Business. The Business Lounge, with a capacity of hosting 50 people, is available to Business Class and Elite Plus members, while the Elite Lounge, with a capacity of hosting 150 people, is available to Elite and Classic Plus members. 

Hotels at Sabiha Gokcen International Airport [SAW]

In addition to hotels located near Sabiha Gokcen Airport, there are also on-site accommodation options within the airport itself. These hotels provide a convenient and time-saving stay, particularly suitable for travelers with early morning or late night flights.

See here two options:

1. ISG Airport Hotel 

The ISG Airport Hotel is conveniently located within the passenger terminal building of Sabiha Gokcen Airport. The 4-star hotel with 128 rooms that spread over 4 floors has a restaurant, bar, garden and a health club with saunas, massage rooms and a gym. 

With the convenient location and complimentary shuttle service, you can easily get to and from the hotel in no time. The shuttle pick-up and drop-off point is located just outside the terminal building to the right. You can also call the hotel's shuttle service by phone to request a ride.

2. Kepler Sleeping Cabins

If you are looking for a place to rest and relax at Sabiha Gokcen Airport, you may want to consider the Kepler sleeping cabins. Kepler is a new service that offers hourly accommodations for travelers. They are located on the mezzanine level, which is accessible to international travelers after passport control. The units are for one person.

Inside the cabins, you will find comfortable resting units with ergonomic beds, TVs with YouTube and Netflix, and charging units. There are also smart toilets, showers, lockers for your luggage, and a terrace area for you to relax in. 


Restaurants & Food at Sabiha Gokcen International Airport [SAW]

At Istanbul Sabiha Gokcen International Airport, you will find a variety of restaurants and cafés. Whether you want to pass the time with a coffee, are looking for a quick snack, or are in the mood for Turkish or international cuisine, you are guaranteed to find it here. 

Popular restaurants and cafés include international chains such as Starbucks, Burger King and McDonald's, as well as local eateries like Mado and Simit Sarayı.

Shops at Sabiha Gokcen International Airport [SAW]

The terminal at Sabiha Gokcen Airport offers a wide range of stores, including both international and regional brands. 

They are open all year round to accommodate the needs of both arriving and departing passengers, ranging from traditional handicraft and gift stores to supermarkets, toys shop and clothing stores. 

Shop online at Shop@saw 

In addition, you can now shop online with shop@saw before your flight. This is perfect for passengers who wish to shop at the terminal but don’t have a lot of time.

The shop@saw website offers a wide variety of products ranging from food to souvenirs. Simply visit the website, select the items you want, and then pick up your packed order at the designated point when you arrive at the airport. 


Duty Free at Sabiha Gokcen International Airport 

At Sabiha Gokcen Internaional Airport, the duty-free shopping area spans 4,500 square meters, with 3,300 square meters in the departures hall and 1,200 square meters in the arrivals hall.

Shopping at the duty-free stores allows you to enjoy tax-free prices, making it a cost-effective option for purchasing items before your flight or upon arrival. Passengers can find an extensive selection of products, including cosmetics, liquor, tobacco, gifts, souvenirs, toiletries, snacks, and more. 

Duty Free Pre-Order

The Duty Free Pre-Order Service at Sabiha Gokcen Airport offers travelers the convenience of purchasing duty-free items in advance.

By utilizing this service, you can shop for your desired items from the comfort of your home or hotel, saving time at the airport. It's a convenient option that allows you to enjoy duty-free shopping without the need to browse and make purchases on-site.

How does the Duty Free Pre-Order Service work?

To use the Duty Free Pre-Order Service at Sabiha Gokcen Airport, travelers need to follow these steps:

  1. First visit the airport's Duty Free website and browse the selection of duty-free items available. 
  2. Then add the items you wish to purchase to your online shopping cart.
  3. When you are done shopping, complete the purchase process by confirming your order.
  4. Once the purchase is complete, the items will be reserved for the traveler and will be available for pick-up at the airport when they arrive.
  5. Pick-up and pay your order at the Collection Point in store.

Refund Tax Free Desk & App

The tax refund process at Sabiha Gokcen International Airport allows travelers who are leaving the country to receive a refund on the value-added tax (VAT) that they have paid on certain items purchased in Turkey. 

Note: To be eligible for a VAT refund, the items must be for personal use and must be taken out of the country within 90 days of purchase.

How to claim Tax Refund at Sabiha Gokcen Airport?

To claim a Tax refund at Sabiha Gokcen Airport, travelers must follow these steps:

  1. Shop at participating stores: To receive a tax refund at Sabiha Gokcen Airport, travelers must first make purchases from stores that participate in the VAT refund program. These stores will usually display a "Tax Free Shopping" sign or sticker in their window or on their door.
  2. Request a tax-free form: When making a purchase at one of these stores, travelers should ask for a tax refund form and fill it out.
  3. Get your Customs Approval: At the airport, contact the Tax Free Office before checking in. There you will need to show your purchases and tax refund form and have it stamped by customs officials.
  4. Claim your refund: Once the form has been stamped, you can present it, along with the receipts and the items you purchased, at the airport's tax refund desk or kiosk. If everything is in order, you will receive a refund on the VAT paid on your purchases.

It's worth noting that there may be limits on the amount of VAT that can be refunded, and some items may not be eligible for a refund. It's a good idea to check the rules and regulations before making a purchase to ensure that you are able to receive a refund.

Internet at Sabiha Gokcen International Airport [SAW]

Travelers can enjoy one hour of free Wi-Fi at Sabiha Gökcen Airport. 

To access the Wi-Fi, you will need to connect to the "TAV-Free-WiFi" network and enter your phone number to receive a code via SMS that you can use to log in.

  • Tip: You can get extra minutes by downloading the Sabiha Gökcen Mobile App.

Sabiha Gokcen Airport Mobile App 

Sabiha Gokcen Airport has introduced a new mobile app called ISG. 

It is available for download for on the App Store and Google Play and provides a range of features for passengers.

These include:

  • E-Shopping
  • Flight Information
  • Flight Tracking
  • Online check-in
  • Notification alerts
  • Deals & Campaigns
  • Lost & Found
  • Navigation
  • Flash Pass
  • Premium Services
  • Information about transportation, hotels, lounge areas, and more.

For more details or to download the ISG app, please visit the official Sabiha Gokcen International Airport website.

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